Volunteers support our patients at the Women’s

Volunteers at the Women's contribute to creating exceptional experiences for patients and visitors, offering their skills and energy where and when it is needed most.

For more information about volunteering see How to Volunteer, or go directly to our application page.

If you are interested in becoming a volunteer with the Women's please visit How to volunteer.

About our volunteer program

The Volunteer Program at the Women’s is an extension of the hospital’s commitment to the health and well-being of women and babies. Volunteers are an integral and valued part of the innovative, compassionate and caring hospital community, contributing to the services we provide and enriching the quality of hospital life. 

Our volunteers come from a broad range of backgrounds and experiences, and complement clinical and support services with their knowledge, enthusiasm, empathy and generosity. They are easily recognised by their volunteer uniform and are often the first point of contact for newcomers to the hospital.

The Volunteer Program operates across many areas of the hospital, and as our patients needs evolve, so too does our range of volunteer activities. We work with the community to attract the right volunteer skills and expertise to expand and diversify our support. The Women’s Volunteer Program aligns with the National Standards for Volunteer Involvement.

Volunteer roles

Guides and Waitroom Support Volunteers

Guide and Waitroom Support Volunteers fill a key role in helping patients and visitors navigate the hospital. They also support patients through providing support, advice, and information, and helping them to access the right service at the Women’s. As they are often the first person a patient meets when they come to the hospital, they play a crucial part in how we create exceptional experiences for all of our patients and consumers.

Women’s Emergency Care (WEC) Volunteers

WEC Volunteers support the Emergency Care clinical team in ensuring that patient’s experience of our care is warm, approachable, friendly, compassionate and professional. They are involved in a wide range of supportive services ranging from wayfinding and escorting patients to other appointments, to supporting patients and their families to be as comfortable as possible while they are waiting in the Emergency Department.

Neonatal Intensive Care Unit (NICU) Volunteers

The NICU Volunteer Program is an integral part of our neonatal unit. NICU volunteers provide comfort, support and care to families during their stay at the Women’s. They are also trained to settle, read to and soothe unsettled babies at times when parents are not able to be present. 

Please note: the waiting list for positions in the NICU Volunteer Program is closed

Volunteer Administrators

Volunteer Administrators support the provision of patient information and resources. They help put together information packs and resource packs for patients and visitors; and are also available to provide a helping hand for anyone needing assistance finding their way around the hospital. 

Hawthorn Auxiliary

The Hawthorn Auxiliary has supported the Women’s for decades, hosting a regular stall selling goods made and donated by dedicated sewers and knitters from around Victoria. All money raised from the stall is directed to the equipment needs of the Newborn Intensive Care Unit (NICU) nurseries.

Volunteer Crafters

Individuals from around Victoria donate items such as knitted, crocheted and other handmade baby blankets, clothes and toys, which are made into beautiful “Baby Bundle” gift packages by a team of hospital volunteers. The Baby Bundles are distributed to mums and their babies through our social support services and maternity wards.

Please note:  we cannot accept second-hand goods, but new baby garments, toys, blankets, and other baby items are very welcome. 

If you would like to support this valued service, please contact the Volunteer Crafter Program, or see our Crafter’s Guidelines

If you are interested in becoming a volunteer with the Women's please visit: 

How to volunteer