Rights & responsibilities

The Women's cares for the wellbeing of our staff and patients.

Please be respectful towards our staff. Abusive behaviour, violence or threats of violence over the phone or in person are unacceptable.

If our staff feel they are being treated in an aggressive manner they have the authority to end the telephone call or to report to security services and, if necessary, the police.

What are my rights as a patient?

As a patient of the Royal Women's Hospital you have the right to:

  • be treated with respect and dignity
  • treatment and care in a safe environment
  • privacy and confidentiality for your personal and health information, except where the law permits this to be disclosed
  • choose to receive care as a public or private patient
  • discuss any questions or concerns you may have about your care
  • participate in making decisions about your treatment, care and discharge from hospital
  • be accompanied by a support person at most times
  • information about which staff are responsible for your care
  • information about your health care and, if you wish, a second opinion
  • seek an accredited interpreter
  • refuse treatment and services offered to you
  • access your health records according to the law
  • receive a culturally sensitive service
  • make a complaint
What are my responsibilities as a patient?

You are also responsible for your behaviour and care.

You should try to:

  • tell everybody involved in your care what your expectations are
  • tell staff if you have a problem
  • understand your treatment and ask questions if you don't
  • give staff accurate information about your health and your present treatment
  • tell hospital staff if your condition changes
  • follow your prescribed treatment
  • be considerate of staff and other patients and ask your visitors to do the same
  • come to your appointment, or tell staff if you need to change an appointment.

For further information, view the Health Victoria Patient Charter.


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