Telehealth Service

Telehealth appointments by phone call or video call

The Women's is committed to improving access to our services. As part of this commitment, we have transitioned some of our clinic appointments to either a phone call or video call - known as telehealth services. Some patients may be asked to continue to come into the Women’s in person for their appointments.

If you have used our telehealth video call service before, and are familiar with logging on, please feel free to choose your clinic from the selection below. Otherwise, please see the information on this page for instructions and support on using our telehealth services. Select the link to downloadable telehealth information for patients and carers to see Arabic, English, Greek, Italian, Simplified Chinese and Vietnamese versions.

Each clinic operates at different set hours. Please only log in at your appointment time.

Allied Health Allied Health includes Chronic Pelvic Pain, Physiotherapy, Nutrition & Dietetics
Breastfeeding Services Parkville & Sandringham site
Cancer Services Oncology
CASA House  
Genetic Services  
Mental Health Psychiatry and Psychology
Newborn Follow-up Newborn Follow-up Clinic
Pregnancy Clinics  
Reproductive Services Including the Endocrine clinic
The Women's at Sandringham Specialised Clinics
WIN Women’s Individual Needs
Women's Health Clinics Gynaecology 1, Young Women’s Gynaecology Clinic, Menopause Specialist Clinics,Breast Services
Young Women's Antenatal Clinic Antenatal care​ for young women

Your video appointment must not be recorded by anyone (patient, clinician or others) unless written agreement is given by those involved before the appointment.

Also on this page:

About your telehealth appointment

Your video or phone call appointment is much like your regular appointment at the Women’s. Instead of meeting in person with your doctor or midwife at the hospital, you will meet with them either face-to-face through your screen in a secure and private virtual clinic room or talk to them directly over the phone. 

The video consultation will not be recorded by anyone (patient or clinician) unless written consent is obtained from all parties involved prior to consultation.

We will let you know either at your next scheduled appointment or by your booking confirmation letter whether your appointment will be:

  • over the phone with your clinician (for example, with your doctor, midwife or allied health worker)
  • by video call with your clinician through your computer or mobile device (phone or tablet)
  • in person at the Women's

If you have any questions about your appointment, please ring Outpatient Appointments on (03) 8345 3032.

Appointments by phone call

On the day of your appointment

  • Make sure you are in a quiet location so that you can have a private conversation with your doctor, midwife or allied health worker. 
  • Please be ready at the appointment time to receive a phone call from your clinician.  They will call you as close to your appointment time as possible.
  • Your call will display on your phone as an 'unknown number', please accept the call.

Appointments by video call

Please note: You can only use the video call service if you have a confirmed appointment with your clinician. You cannot access the service without an appointment.

Before your appointment

  • Please read the VideoCall Patient Information sheet below for instructions on how to make a video call. 
  • Make a Test call. This will check if your device, internet connection, microphone and web camera setup are working. To avoid delays make your test call in the days before your appointment.
  • If you have any problems please see the information sheet Video Call: Troubleshooting

  • You can also watch this short video to see how to sign into Telehealth from your computer, tablet or phone.

The Women's would like to thank The Royal Melbourne Hospital for allowing us to use this video.

On the day of your appointment

  • Start your video call at least ten minutes before your scheduled appointment time
  • When you are ready, click on the link to the clinic you will be attending - see above
  • You must enter your First Name, Last Name and Phone Number so that we can correctly identify you
  • Once you have signed into your clinic you will enter the online waiting room
  • Like any appointment, there can be a wait. Your clinician will connect with you as soon as they can so please wait.
  • If you are cut off during your video call consultation, your clinician will try to reconnect with you by telephone.

What happens after the telehealth appointment?

Depending on your individual situation, during your appointment your clinician will let you know if you need:

  • any test or investigations and how these can be arranged
  • a follow-up appointment.
  • any medicine. If you need medicines, a prescription will be posted to you.

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